Live Agent Escalation Framework
Component detail within Voice/Text Chat.
Healthcare IndustryEnterprise Foundation LayerVoice/Text ChatLocal App Surface Available
Overview
Live Agent Escalation Framework is a core component of Voice/Text Chat, aligned to the enterprise foundation layer capability area.
Component Positioning
- Parent solution: Voice/Text Chat
- Industry context: Healthcare Industry
- Category context: Enterprise Foundation Layer
- Mapped local app: Gen AI Hub
- External app: Configured